Spice Jet Airlines — Not able to board flight due to medical condition

Hi,

I have booked a ticket for my parents in December having PNR : SGBT7K .
Due to the medical conditions of my mother they were not able to board the flight and I submitted the medical proofs as well .
As a kind gesture, Spicejet team gave me a coupon against the cancellation charges just for 6 months and which is expiring on 11th June.
Suddenly second wave started while we were dealing with the pandemic and my both parents fall ill.
My father got admitted in ICU in the month of April and got his treatment done but doctors advised not to travel so soon. As the pandemic situation is getting worst day by day, I cant ask them to travel so soon and thus requested for another 6 months extension more instead of a refund.
We know how bad is the situation in our country and instead of helping out each other we are just showing a rude and strict behaviour.
Its not a demand but a kind request, I took insurance also while booking ticket and I am eligible for refund as per insurance policy if something happens and I dont board the flight.
Still I am not claiming here anything but requesting you to show some kind gesture to my parents please.
Understand the severity and need of the situation and please show some humanity towards elderly parents .