Spice Jet Airlines — Not allowed to board the flight as load was full

Address:

Gurgaon, Haryana

Dear sir,
• i had booked 3 tickets by spicejet flight delhi to chennai sg-107 leaving on 13th august 2016 at 6.55 a. M. My pnr no was w5juuv. The passenger names were mrs a. Lakshmanan, mr sarath sabrish & mrs. Manjari lakshmanan. We reached the spicejet counter on the 13th august 2016 at 6.00 a. M. We were made to move from one counter to the other and we finally reached the 3rd counter before the closure of ‘check in’. Being a long weekend there was a huge rush at the counter. We requested the lady at the counter to put us on the flight as it was very important for us to be in chennai. The lady at the counter informed us that she would have a word with the flight captain. He informed her that the flight load was full so we were not allowed to board the flight.
• we requested the manager and he told us that we would be put on the next flight and he requested one of his staff to take us to the booking which is outside the airport. Once we were outside they told us to book fresh tickets and that our tickets would be refunded.
• we could not take the next flight because each fare was over rs15000/-.
• spicejet has refunded the fare after deducting cancellation charges. This is not correct because had it been a “no show” spicejet would not have refunded the amount we would have lost the entire amount. The fact is that we were not allowed to board the flight because the flight load was full
• as a result of this cancellation i had to cancel 1hotel booking at mahabalipuram, 2 at pondicherry & 2 at yercaud. Return tickets by indigo airlines 6e 652. Pnr no q5pd2v
• after writing 3 mails to spicejet, i have now received a mail saying that we had web checked in and instead of going to the boarding gate we had gone to the counter. This is not correct as we did not web check in. Had we checked in then it would be no show we would have lost the entire booking amount. This is not the case.
• as a result of the high handedness of spicejet our whole holiday was ruined. I a retired senior citizen have not only incurred financial loss of rs54646/-but also mental agony.in view of the above i request at least compensation of rs54646/- (Rupees fifty four thousand and six hundred forty six only)
Looking forward to a positive & favourable justice
Warm regards
Mrs. A. Lakshmanan
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