Spice Jet Airlines — not refunding my money for cancellations

Address:

Mumbai City, Maharashtra, 400077

Hi

On october 5, 2017 a flight ticket for november 18, 2017 for flying from delhi to surat was booked through cheap ticket.in. I chose a spicejet flight #sg-823, which was scheduled to fly at 16.35 from delhi and which was land at surat at 18.15. Timing was perfect as i am landing in delhi at 14.30 from bagdogra and have to reach latest by 8pm to bardoli which is around 90 minutes from surat. I paid ₹.3004/- and got a confirmation with pnr, date and time. Surprisingly, on october 9, 2017 i received an sms from spicejet informing me that the flight is rescheduled at 5.45pm which will reach surat after 1hr & 40min that is at 7.25pm. 90min from there to bardoli, means i will be missing my show which i have perform at 8pm.

Hence i requested the airline to cancel my ticket. They said that they cannot cancel it as it was booked through cheapticket.in at a special rate. I called up cheap ticket's office and requested them to cancel the ticket and refund me my money. They are saying that the airline will cancel the ticket but will not refund any money as the flight is not delayed for more than 2 hours.
Sir, my point here is that this not a delay, this is flight reschedule which is done much prior to the journey date and which is not suitable to me. Hence, i am eligible for a complete refund.

Regards,
Sanjay bhatia
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