Spice Jet Airlines — reference no[protected] flight delay complaint: pnr - nyt5uj and pnr - sc13mg

Hi,

I'm yet to receive response to my emails sent to and fro to mail id - [protected]@spicejet.com, [protected]@spicejet.com,
Cvo. [protected]@nic.in and with no option i have to also register my complaint here to take this further with consumer court and dgca higher authorities.

First of all i would like to inform that we were 3 passengers travelling on spicejet flight sg-455 from mumbai to goa on 13-feb-2019.
The sequence of the eventful day at the airport is as follows:

1. Day 1 12-feb-2019 a day prior to the flight i received an sms flight sg-455 is preponed by 15 mins and to arrive at the airport 2hrs prior, to commence the journey.

2. Day 2 13-feb-2019 while we friends reached the airport by 12:10 pm at the spicejet counter we were informed flight is cancelled due to operational reasons and can book another flight at own cost. There was no sms or email sent out to passengers and in all 7 passengers were present at the counter similarly complained none o[censored]s received an intimation of flight cancellation. It was my birthday the following day 14-feb-2019 for which we friends had planned the trip and booked the flight a month prior to avoid last minute season rush considering its valentine’s eve, so it’s just not acceptable to take refund for cancellation and book a flight at the rates prevailing on the date of flight. Second, i also had hotel non-refundable confirmed reservation.

3.in the event we got to know eventually flight sg-488 that was scheduled to depart from mumbai to goa at 11:30 am was cancelled. Since the passengers started shouting at the spicejet counter, situation got out of control and mr. Kaushal vyas who appeared to be the senior member of your team took a call and accommodated all the passengers by cancelling flight sg-455 which was scheduled to depart at 3:40 pm. This was not acceptable by none of the passengers standing at the counter, due to flight sg-488 subsequent flight was impacted putting all o[censored]s in a situation of dilemma.

4. The assistant at spicejet counter happened to call goair airlines to accommodate all 7 passengers which was scheduled to depart at 10:05 pm in night however the question still remained, who would pay for the prevailing flight and loss of hotel reservation? At which, all the 7 passengers were than accommodated in flight sg-488 and handed over boarding passes and asked to proceed towards security check in and wait at boarding gate no. 21 as informed.

5. While waiting at the boarding gate no. 21 there was a notification for gate change from 21 to 26 and flight delay estimated to be 4:35 pm. Around 4:00 pm there was no update of goa flight but suddenly ahmedabad flight boarding was announced at gate no. 26. When 100+ goa passengers started shouting on duty team member mr. Brian and ms. Nisha were clueless as to what time goa flight will depart, if at all on 13-feb-2019?

6.in spite of repeated requests mr. Kaushal vyas refused to step forward in front of the passengers to inform the status of goa flight, brian and nisha repeatedly kept mentioning kaushal is busy and can’t walk up at this time. I fail to understand what other work was more important for mr. Kaushal while 100+ passengers stood there divested since 10:00 am?

7. There was total mismanagement by spicejet with none of the members taking responsibility of the event nor stepping forward to talk to the passengers.in addition, passengers stood there with no water or snacks / food arrangement by spicejet members. There was no spicejet representative for questions or asking the senior citizens for their health and parents with infants. Spicejet just didn’t bothered to do so. We only got to know later in flight water and food arrangement were made but didn’t reach all the passengers by large since it was not properly communicated / announced by spicejet team members.

8. Finally after estimated delay from 5:45 pm to 6:35 pm flight sg-488 departed from mumbai to goa with again boarding gate change no. 24. The whole episode was heart breaking while 100+ passengers were compelled to sit at the airport.

In light of the above factors it was total harassment, wastage of energy and time. Entire day cost of goa hotel costed me handsome amount of money. I need monetary compensation from spicejet for the reasons mentioned above and if the same if not given to me i shall be compelled to take this matter up with dgca higher authorities and if required, the case will be filed at consumer court by myself and other co-passengers.

Hema mhaiskar