Spice Jet Airlines — refund due to flight cancellation

Address:

Kanjikuzhy Kottayam, Kottayam, Kerala, 686004

Pnr - og926u

My flights from kochi - bangalore - port blair was cancelled due to the grounding of boeing 737. Travel date is 25th may.

I have opted for full refund amount, and it said the amount is refunded to agent. I paid for the tickets myself from goibibo and still am yet to recieve the amount. I have mailed you twice and got an automated response and i have been calling your customer line non stop and i have been waiting on call for nearly more than 15 mins. All flight tickets prices are increasing day by day and the more you delay in responding i am facing a huge loss
I need to know the status of my refund so that i look further into my travel plans.