Spice Jet Airlines — refund for ticket cancellation on medical grounds of infant

Website:

www.spicejet.com

Hi SpiceJet,
I have booked tickets for your flight through make my trip which I need to cancel as my 7 months baby who had to accompany us has fallen sick with viral infection. Since it’s a small baby doctor suggested we avoid traveling as she’s still recovering slowly and the trip is not far away.
When I tried to cancel the tickets, the refund amount was only Rs.456 while the tickets costed us Rs.17, 900. I am sure you understand that a small baby’s health was concerned and hence we had to cancel the trip on medical grounds.
I’m even attaching the medical reports. I’m sure a company of your size will empathize with a small baby health and consider refund.
You should know most mothers book tickets based on how kid friendly the airlines are and this would be an opportunity for you to prove it to them.
I have already mailed your customer support and nodal office where I haven’t got any response.