[Resolved]  Spice Jet Airlines — Refund not given

I had booked tickets on 2nd march 2020 to travel from mumbai to amritsar on 7th april 2020 from spicejet airlines. The pnr is pcht9g. I had booked this from my travel agent. Due to the pandemic and the subsequent lockdown i could not travel. Now i asked the airline for refund amounting to rs.16520/- but the airline instead gave me a credit shell for the amount . Now i chatted with spicejet customer service and they refuse to refund the amount. I pleaded with them saying i will definitely not be travelling for the next 2 years. But they were rigid in their policy and refuse to refund the amount. My travel agent says that they can refund the amount only after airline refunds it to them. Surprisingly the return trip from amritsar to mumbai was booked on indigo airlines and they promptly refunded the amount. I desperately need assistance in resolving this.