Spice Jet Airlines — Refund wanted - Unprofessional service at Maldives airport

Address:

Pune, Maharashtra, 411041

Me and my wife had a spicejet flight from Male to Mumbai via Kochin at 2.45pm. Due to delays with our seaplane and luggage we reached airport at 1.40 and instantly went to the security check. At 1.52pm we reached the counter where the flight board was on the screen but no official was present to help expedite our flight process. The officials did not even respond to the airport authorities to request our boarding problem. We missed our flight being there 58minutes prior to
the flight departure due to spicejets irresponsible, insensitive service towards customers. The only person who was trying hard for us was air India employee to get us on board but no one was available to help us from the spicejet. Furthermore, spicejet rudely refused to pay any cancelation charges for my next flight from Kochin to Mumbai saying the tickets were a package bookings and cannot be canceled. I lost my 20, 000 in the process and had to bare living expense of a day in Male as well as to get a new ticket to reach destination

I chose spicejet for coming here in Maldives to my honeymoon with trust and high respect with spicejet but with this horrible experience, I am ashamed of believing in spicejet. I paid the price thanks to disappointing service and ruin my honeymoon vacation. In the future, I won't travel nor recommend anyone to travel through spicejet unless I get an apology and refund of my missed flights.