Spice Jet Airlines — Treatment at hyderabad airport

Address:

Hyderabad, Andhra Pradesh, 500032

Self and my spouse b anuradha were having a valid tkt from hyd to kochy by flight 1067 dated 7th oct. on the way to airport we got stuck up in traffic near gachibowli and the no we had of spicejet call centre was informed giving our pnr no. that we may be late by 10 mts.she told she will tag the pnr and at airport counter they will wait. unfortunetely we recd the counter by 15mts late ie half an hour before 7 pm the flight departure time .one ms sharma at counter said nothing can be done as we have not come before 45 mts time . we told the delay is communicated. she told none told her. when gave proof of the call centre call. she verified and told you asked for 10 mts grace but came 15 mts.all this discussion took 10 mts. on requesting at last ms sharma contacted some one in flight and told not possible. my wife mother is serious we going to kochy is urgent, when said she responded .we have cabin luggage only .she noticed it . conveyed as a ritual to flight cabin. not allowed. yes there was delay but a more customer friendly approach is not exhibited by her. we being senior citizens pleaded her in vain. later on insisting took to supervisor, with whom she briefed already the negative approach. supervisor tried and told flight left it was 655 pm only.
kochy is a rare sector from hyd, not frequent flights available. we were literally drained by the counter lady. we paid through our hard earned money the ticket at premiumonly to deny the boarding pass just for 15 mts late. yes rules are there, we also worked in senior positions and retired with unblemished record, but never ever caused any trouble to customers ie our marketing customer or my wife sbi customers.
the attitude of ms sharma is of concern.
request to send her to a training reg CRM, empathy .we left the airport with a heavy heart.
please read the complaint and act positively.
yours
disappointed customers
y sudhakar rao
b anuradha
hyderabad
7th oct 2016