Spice Jet Airlines — Unethical and insensitive behavior

Address:	Bangalore, Karnataka, 560300
Website:	spicejet.com

My flight was on 2nd august at 5:55 am sg-136 from bangalore to delhi.
We had two tickets and we were on exact time and in a hurry as my grandmother had expired so had to go to delhi urgently.
I had to take the print out of the ticket so went to spice jet counter, there our 15 mins was wasted as spice jet had "network issues" in there system.
They told to just go and show the message to the guard. We did the same and he let us go.
After wasting 15 mins there we reached to the counter at 5:00-5:05 (Still before 45 minutes), they told boarding just closed 2 mins back we can not do anything and the crew was sending us from one counter to the another just wasting more of our time. One male crew member was sitting there and he was so rude. First of all already we were not in proper senses as we had to reach early at any cost. And this person was not even ready to listen to us and our reason and was not accepting the mistake from there side also. He did not let us board even after knowing that we have to reach as soon as possible. He said that it is you mistake that you are late. And while we were talking he ignored us like we were not standing there. We felt so helpless because of spicejet.
What kind of insensitive and inhumane behavior it is from the crew of spice jet. Because of there mistake they had network issues we were late and no one even talked properly. My whole family was waiting there because all the rituals had to be done after i was arriving.
I wish i had noticed the person's name but were in a hurry so immediately booked another flight from indigo.
I need a refund or else i will be forced to go to the consumer court and i will do that.

Pnr of the tickets: 1. G5ih2p renu puri
2. Pe3bmx eshna sachar