Spice Jet Airlines — unethical behaviour

Address:

Kolkata, West Bengal, 700047

Name: sarbani chakraborty
Pnr: c7g7yp, eticket no: c7g7yp, date of travel: 15th feb, kolkata - bangalore. Ph no: [protected]
I had my most pathetic, horrible travel experience ever in my life today.
Being a hospitality professional i haven't ever imagined that behaviour of the check-in staff could be so inhuman & unprofessional. They made me feel like i did a big crime that i have chosen spicejet to travel. They forced me to pay rs. 3000 for an excess weight of 2 kg in my cabin luggage. They asked me to put cabin luggage in check-in luggage as the kind of cabin luggage i was carrying is not allowed however i travelled with a couple of airlines already with this cabin luggage. I requested them to put this in checkin luggage but adjust the weight and take additional weight charges. But they were so rude and stick to their decision that finally i had to bring another cabin luggage from my home to check-in. I have never seen in my life such unprofessional & rude behaviour with guest/customer. You people just proved that cheap price is equivalent to inhuman behaviour, worst service & hospitality!!!