Spice Jet Airlines — wrongly booked ticket and there is no chance to reschedule except to loose 95% of the ticket fare

Address:

Visakhapatnam, Andhra Pradesh, 530026

Dear spicejet team,

I have booked a ticket on 08 sep 2017 from via.com with round-trip option. Delhi to srinagar and srinagar to delhi.

Pnr no: jfshne

I have wrongly booked ticket from srinagar to delhi on 23 sep 2017, but it is supposed to be booked on 22 sep 2017. Immediately i called up via.co and spice jet. They said just to cancel the ticket and there is no option. I felt it is ridiculous, as the ticket fare for flights is based on dynamic pricing.. Hence customer who book online might visit multiple websites to book ticket at low fare... Therefore there is every chance that a customer will make a mistake.

Keeping in mind, the same needs to be reviewed and give an option for the customer to reschedule the booking with limited charges and with some reasonable conditions...

Due to this, out of 5500, spice jet refunded only 512 rupees...

Please think, now a days lower middle class people would like to travel on flights... If a no refund and no reschedule option, then it will be complete mess.

Spice jet team, please consider my pain... And help me out on the same.