[Resolved] Spice Mobile India — Is not able to provide replacement of faulty battery for my 6 - 7 months old spice mi - 549 despite several complaints queries.

arvindabby

from Faridabad, Haryana

Address:	Faridabad, Haryana
Website:	spicemobile

I had purchased a Spice MI-549 Steller handset on January 22, 2015. The battery of the mobile had swollen in just three months. I tried visiting almost all the service centers in faridabad, but none of them are having a replacement battery in stock. The executives at the service centers they are making false commitment. We have also logged the Job sheet Ref: No. ;07101338F90399; with service center (AXE Teleccom Old faridabad). The people at service been center say that the battery will be available in 15 days and ask me to wait for a new battery but now it has been over a months and still they are delaying the availability of it. Kindly resolve the issue as soon as possible. Company is not able to provide replacement battery for my 6-7 months old Spice mi-549 despite several complaints queries and emails.

Thanks,
Arbind

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Complaint marked as Resolved

Spice Mobiles / Spice Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2015

Spice Mobiles / Spice Mobility Customer Care's response Dear arvindabby, This communication is towards acknowledging your concern and we wish to inform you that as per our records your handset battery has been delivered to you. If still you are facing any problem regarding that you may write us on [protected]@smobility.in or call on our customer care no[protected] between 10:00 AM till 06:30 PM seven days a week. We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further. Thank You ! Spice Team