[Resolved]  Spice Mobiles — Absurd cost of repairing broken screen

Address:

Bangalore, Karnataka

Hi Spice Team, I bought a Spice Mi 550 from Saholic.com in December, 2013. The details of the same are mentioned below: Invoice No. 68422 S.I. No. 603944 Imei - [protected] Recently, my phone's screen got damaged. When I went to the authorized Spice service center (Fine Fone Solution, Jayanagar), they informed me that the cost of repairing the same is INR 9, 500. I have also asked them to give me this quote in writing, and sent a mail as well. But they have refused to answer. I am clueless, that how come you can charge INR 9, 500 just for replacing the screen of a phone which I bought at INR 12, 000. If it's an actual quote, it is an open loot by your team. And if I don't receive a satisfactory response from you regarding the justification of this high cost, I am bound to knock the doors of Consumer Court for a speedy resolution. Awaiting your response as soon as possible to resolve this. I CAN"T JUST BUY A PHONE EVERYDAY AND THROW IT ONCE SCREEN IS GONE.