[Resolved]  Spice Mobiles — Battery Unavailability

Address:Hyderabad, Andhra Pradesh

Spice Team, It was my belief before buying the Spice MI 535 Pinnacle Pro from the Saholic via Flipkart that I am going to get taken care off well by this great Indian mobile company, But SPICE TOTALLY FAILED ME. I bought the mobile with the order ID : OD[protected], the battery got swelled in like 4-5 months after I procure the phone, I went to the couple of service centers in Hyderabad, but people there started saying me that the phone has been stopped to sale in Indian market, there is no availability of the battery, even if you raise a request with them. Though, I am anyway knowing that this phone is on sale by many online shopping portals yet and it's available for delivery. Even flipkart is still having this phone for sale. But the spice company customer care can't help us to get the batteries, they've straight away told us that this battery is not in warehouse and there is no chance of it to come to the market or service center. I am totally disappointed with the same input from them. Now, I am left with a phone which couldn't work without the battery, it's an abuse to me and to every consumer in the Indian cell phone market. I urge everyone not to buy a spice phone at any cost, they'll commit to bring you the best but they can't do, because they're an unplanned and accidentally formed company in the India cell phone market. I don't have more strong words to define my disappointment. Ankit
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

Kindly share your contact details, IMEI number and location. So that we can assist you better.

Thanks and Regards,
Spice Mobile.
Spice Team,

I’ve been literally striving to get my phone up, because the phone got bulged due to overcharging when I was out last month. I need the battery of the phone whose specifications have been given below :-

Model Number : Spice Pro Pinnacle MI-535
IMEI Number : [protected] & [protected]
Serial Number : Mi535V63001353

I’ve checked the complete smartphone market to get/procure this battery, but it’s nowhere available, it’s not even available in Spice service centers located at Hyderabad, Indore and Mumbai. Kindly help me to avail/get my battery from any of the nearest Spice service centers or ship me the battery at my postal address. It’s very urgent & I request you provide me the resolution of the same ASAP.

Thanks & Regards,
Ankit Yadav
[protected]
Ankit.[protected]@hotmail.com
Also, just for your information, I am in Hyderabad now, but will move to Indore by this weekend or mid next week. I can collect the battery from service centers located in Indore at Yashwant Plaza. Kindly avail the battery to me ASAP.

Ankit
[protected]

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