[Resolved] Spice Mobiles — Complain about Service for mobile phone Spice mi-525 (SR[protected]E80254 and complain no# [protected])
S
sanoza
Address:
New Delhi, Delhi
HelloI would like to express my dis
satisfactory experience which I am continuously having with Spice
service team for my just 6 months old phone Spice mi-525 which I have
sent for repair on 9 Aug with SR[protected]E80254 and complaint no#
[protected]. Till date I have spoken to Customer care for more than 5
times now and my call was escalated to below given senior members four
times with no solution but false commitments .1)Sandeep Singh2)Javed Ali3)Karthik ReddyI was committed by Javed Ali and Sandeep Singh from escalation team that the phone would be serviced latest by 2 Sep
2014 and thus should be ready by 3sep 2014 for me to pickup from
service center which has not happened yet. So when I call customer care
at helpline no# [protected] I was been told that its not repaired yet.So
I spoke with this gentleman Karthik Reddy who said he will pass on the call to Sandeep Singh to assist further and after waiting for 15 long mins the call went straight to IVR and got disconnected.So this way I am facing pathetic customer service and thus as a customer suffering a lot with no response about my phone.Please
provide me up to date information and return my phone ASAP. Or else I
would be forced to approach Consumer Court forum for this.
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Aug 14, 2020
Complaint marked as Resolved
Spice Mobiles / Spice Mobility customer support has been notified about the posted complaint.
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