Spice Mobiles — complain no - [protected] / case # 2519 Brand New Handset Lying with Service Center Since 20 Days

Address:

Mumbai City, Maharashtra

My name is Chandresh Shah mobile no is [protected] this is regarding complain no [protected] / case # 2519 (file on 17th March 2015) I have purchased Spice stellar 518 Handset from Ebay on 5th March 2015 and received this piece from Ebay on 14th March 2015. This piece was Defective and touch was not working properly and also camera was giving problem. I subitted handset to service center on 17th March 2015. I have used this new handset only for for 4 days before submitting it to service centre. Now its 20 Days since submitting mobile and still not received it. Calling customer care they told me that you will have to wait for UNLIMITED TIME for service as there is no time frame. Please help me either get mobile repaired or replacement, as I spent my hard earned money and choose wrong company, thanking you