[Resolved]  Spice Mobiles — DAMAGE OF SCREEN DUE TO ITS INFERIOR QUALITY

Address:

Gwalior, Madhya Pradesh

Dear Sir, On 21st July 2013, I had purchased a mobile Set, Spice Mi – 450 (IMEI No.[protected] ) from The Mobile Plus, Shop No. 12, First Floor, Rajeev Plaza, Jayendra Ganj, Gwalior, MP. On 29th /30th July 2013, I was on journey from New Delhi to NJP, Siliguri, West Bengal, Through Rajdhani Express. After appx 3 hrs of starting the train, a crack started developing in the screen of said mobile set from the left middle side to right upwards and on 30th Morning (at about 1000 hrs) the set become unusable due to a fully developed crack in the screen. I faced a lot of difficulties to perform my duties while on move due to defect in mobile. 2. On 30th Aug 2013, I visited a Spice Service Centre, near Roxy Talkies, Gwalior MP, they told that damages are not covered under warranty. 3. It is pertinent to mention here that the screen of above mentioned mobile set got cracked slowly-slowly due to the vibration of the train. I am of the opinion that it happened just because the inferior quality of the screen of above mentioned particular mobile set. It is suggested that such types of screens may be proved for vibrations before supply in market in the interest of the customer as well as the Coy also. 4. In view of the above, you are requested to arrange replacement / repair of above mentioned defective mobile set under warranty at the earliest as I, as a customer nowhere on fault. 5. Thanking you in anticipation. Yours sincerely (RAJVIR SINGH GURJAR) Mob-91 [protected]