Spice Mobiles — Faulty smartphone not replaced 2 months passed

Address:

Mumbai City, Maharashtra

Dear sir, I have recived my smartphone on 19th may 2015 worth Rs.5000, I kept it for charging after charging it was not starting so i contacted helpdesk and was told to contact service center. on 21/05/2015 mumbai andheri service center has send that phone to factory after that phone has not came to me. I am calling there helpdesk number [protected] lasy 4 weeks but they always say that i will get it in 3 days but 3 day became 30 day. I felt cheated. I need my money back now as 2 almost 2 months my phone is still in factory. my complain number is [protected] and service request no.13101787f50117 if they have said that smartphone will be replace in 30days then why it is taking 60 days. fine or penalty should be charged due to not fulfilling contract. Please help me