Spice Mobiles — Gave my phone to service centre one month back but they are not giving me back. I also have written prove.

Address:

Gurgaon, Haryana

SERVICE REQUEST NO[protected]E30097. I bought a phone from spice hotspot in sahara mall, Gurgaon. The phone was defective as it was not charging the battery even if i put my phone on charging the battery goes on discharging. So i gave the phone to your authorised service centre in Gurgaon on 07th march 2014. And they told me that you will get your phone ok condition within a week, either they will repair it or will replace it. But it is going to be one month now. I have visited them 6 times but they always say it will take some time.