Spice Mobiles — Mobile submit in service centre but not returned

Address:

Kamrup Metropolitan, Assam

We have purchase a Spice mobie Mi-514, and we have got to know that that Sim2 slot is not working in that so we have submit this mobile in spice centre on 9th june 2015 and after that we are not getting any information from service centre and when we called there customer care no.[protected], we got info that it is gone in spice lab for high level repair but the part required to change is not available so it took time, but till date we getting the same info from their only, no proper time line and commitment given, We have also mailed them at [protected]@smobility.in this mail id but no response, so please check and help us to provide our mobile or if the part is not available then they need to gave us new mobile.