[Resolved]  Spice Mobiles — new battery not found

Address:

New Delhi, Delhi

i have so many time mail mark to customer care spice but he was not give me confirmation about new battery mi 535 every time they will send a mail and say to arrange very soon but this exercies continue last one month but new battery not found i think this is very bad service by spice for more information i have paste the mail text Dear CC, Let me confirm about the battery because today I will be takethe same as per your mail from Janakpuri service centre Thanks & Regards Kamal From: Customer Care [mailto:[protected]@smobility.in] Sent: 21 July 2014 17:41 To: kamal verma Subject: RE: new battery not found Dear Sir, We thank you for writing to us. With reference to your mail below, wewish to inform you that your battery is dispatch atthe respective Service Centre. You are requested to please collectthe same from Service Centre on Friday Looking forward to your continuedpatronage. Warm Regards Customer Care Officer Customer Support Helpline :[protected] From: kamal verma [mailto:kamal.[protected]@lalpathlabs.com] Sent: Monday, July 21, 2014 11:30 AM To: Customer Care Subject: RE: new battery not found Hi, At the morning time your customer care executive ask me for callto Janakpuri service centre for battery status when I call them he again giveme routine answer when battery was available then we call you. After that Icall to your CustomerSupport Helpline :[protected]& executive give me again new compliantnumber and ask to me to visit service centre and show this number then Ireceived a new battery but i do this exercises last one month and now I have100% confirm the spice company sailing only mobile not good services… Yellow lineis no meaning in your dictionary… Thanks & Regards Kamal From: Customer Care [mailto:[protected]@smobility.in] Sent: 20 July 2014 17:05 To: kamal verma Subject: RE: new battery not found Dear Sir, We regret for the delay in provide thebattery. With reference to your mailbelow, we wish to confirm you that we are arranging the same as on priority.Also, we shall keep you update regarding of the battery availability. Looking forward to your continued patronage. Warm Regards Customer Care Officer Customer Support Helpline :[protected] From: kamal verma [mailto:kamal.[protected]@lalpathlabs.com] Sent: Sunday, July 20, 2014 1:10 PM To: Customer Care Subject: RE: new battery not found Still waiting your reply…? Thanks & Regards Kamal From: kamal verma Sent: 19 July 2014 11:20 To: 'Customer Care' Subject: RE: new battery not found Dear spice, Your given time is over and I have not received any call forbattery confirmation kindly check again at your end... Thanks & Regards Kamal From: Customer Care [mailto:[protected]@smobility.in] Sent: 11 July 2014 11:10 To: kamal verma Subject: RE: new battery not found Dear Sir, We thank you for writing to us. With reference to your discussion with us, we wish to confirm that your concernis already registered with us with reference number [protected] of MI-535 for battery. We shall get back to you shortly withresolution. Assuring you of our best servicesupport, at all times. Warm Regards Customer Care Officer Customer Support Helpline :[protected] From: kamal verma [mailto:kamal.[protected]@lalpathlabs.com] Sent: Thursday, July 10, 2014 6:11 PM To: Customer Care Subject: RE: new battery not found Dear spice, I have calland visit to your Janakpuri service centre so many time but every time theytold me we call you 2 to 3 days but till time not any call received from thatend. I could not understand spice is a big brand but your service centre giveus very bad service we are suffering last 15 days only for one battery this isnot healthy for a reputed company like spice… Again I request to you please do something about this regarding Thanks& Regards KamalKumar Verma RohiniNew Delhi 110085 [protected] (Anil) [protected] [protected] From: Customer Care [mailto:[protected]@smobility.in] Sent: 28 June 2014 13:59 To: kamal verma Subject: RE: new battery not found Dear Sir, We thank you for writing to us With reference to your discussion withus, we hope that the issue reported by you is resolved, and get new batterywith same model from our end. However, in case of any further query, we requestyou to please inform us, Assuring you of our best servicesupport, at all times. Warm Regards Customer Care Officer Customer Support Helpline :[protected] From: kamal verma [mailto:kamal.[protected]@lalpathlabs.com] Sent: Friday, June 27, 2014 2:53 PM To: [protected]@smobility.in Subject: FW: new battery not found Dear spice cc, I havetry to search the spice mi 535 battery in market as well as your service centrewhich was mention on internet but nobody provide the battery on that moment Ithink this is very bad service or I could not reach to your right servicecentre now please tell me where I have bought the same because without batteryI could not use me mobile till time so please give me reply very earlier. Kindly provide the shop name whichhave below battery in Delhi nearby Rohini, If you provide the home deliveryservice please tell me also about that… Mobile model:- Spice pinnacle pro MI-535Mobile phone Brown EMEI Number[protected] (if in warranty period please tell about the same) Battery details:- li-ion polymer3.8v/2550mAh 6.69Wh limited chargevoltage: 4.35V Model SCB-14 Thanks& Regards KamalKumar Verma RohiniNew Delhi 110085 [protected] [protected] Disclaimer: The information contained in this message is intended only andsolely for the addressed individual or entity indicated in this message and forthe exclusive use of the said addressed individual or entity indicated in thismessage (or responsible for delivery of the message to such person) and maycontain legally privileged and confidential information belonging to Lal PathLabs. It must not be reprinted, read, copied, disclosed, forwarded, distributedor used (in any manner whatsoever) by any person other than the addressee.Unauthorized use, disclosure or copying of the contents of this message isstrictly prohibited and may constitute unlawful act and can possibly attractlegal action, civil and/or criminal. The contents of this message need notnecessarily reflect or endorse the views of Lal Path Labs on any subjectmatter. Any action taken or omitted to be taken based on this message isentirely at your risk and neither the originator of this message nor Lal PathLabs takes any responsibility or liability towards the same. Opinions, conclusions and any other information contained in this message that do notrelate to the official business of Lal Path Labs shall be understood as neithergiven nor endorsed by Lal Path Labs. If you have received this message inerror, you should destroy this message and may please notify the sender bye-mail. Our official web site is http://www.lalpathlabs.com.Thank you. Disclaimer: The information contained in this message is intended only andsolely for the addressed individual or entity indicated in this message and forthe exclusive use of the said addressed individual or entity indicated in thismessage (or responsible for delivery of the message to such person) and maycontain legally privileged and confidential information belonging to Lal PathLabs. It must not be reprinted, read, copied, disclosed, forwarded, distributedor used (in any manner whatsoever) by any person other than the addressee.Unauthorized use, disclosure or copying of the contents of this message isstrictly prohibited and may constitute unlawful act and can possibly attractlegal action, civil and/or criminal. The contents of this message need notnecessarily reflect or endorse the views of Lal Path Labs on any subjectmatter. Any action taken or omitted to be taken based on this message isentirely at your risk and neither the originator of this message nor Lal PathLabs takes any responsibility or liability towards the same. Opinions, conclusions and any other information contained in this message that do notrelate to the official business of Lal Path Labs shall be understood as neithergiven nor endorsed by Lal Path Labs. If you have received this message in error, you should destroy this message and may please notify the sender by e-mail. Ourofficial web site is http://www.lalpathlabs.com.Thank you. Disclaimer: The information contained in this message is intended only andsolely for the addressed individual or entity indicated in this message and forthe exclusive use of the said addressed individual or entity indicated in thismessage (or responsible for delivery of the message to such person) and maycontain legally privileged and confidential information belonging to Lal PathLabs. It must not be reprinted, read, copied, disclosed, forwarded, distributedor used (in any manner whatsoever) by any person other than the addressee.Unauthorized use, disclosure or copying of the contents of this message isstrictly prohibited and may constitute unlawful act and can possibly attractlegal action, civil and/or criminal. The contents of this message need notnecessarily reflect or endorse the views of Lal Path Labs on any subjectmatter. Any action taken or omitted to be taken based on this message is entirelyat your risk and neither the originator of this message nor Lal Path Labs takesany responsibility or liability towards the same. Opinions, conclusions and anyother information contained in this message that do not relate to the officialbusiness of Lal Path Labs shall be understood as neither given nor endorsed byLal Path Labs. If you have received this message in error, you should destroythis message and may please notify the sender by e-mail. Our official web siteis http://www.lalpathlabs.com. Thankyou. Disclaimer: The information contained in this message is intended only andsolely for the addressed individual or entity indicated in this message and forthe exclusive use of the said addressed individual or entity indicated in thismessage (or responsible for delivery of the message to such person) and maycontain legally privileged and confidential information belonging to Lal PathLabs. It must not be reprinted, read, copied, disclosed, forwarded, distributedor used (in any manner whatsoever) by any person other than the addressee.Unauthorized use, disclosure or copying of the contents of this message isstrictly prohibited and may constitute unlawful act and can possibly attractlegal action, civil and/or criminal. The contents of this message need notnecessarily reflect or endorse the views of Lal Path Labs on any subjectmatter. Any action taken or omitted to be taken based on this message isentirely at your risk and neither the originator of this message nor Lal PathLabs takes any responsibility or liability towards the same. Opinions, conclusions and any other information contained in this message that do notrelate to the official business of Lal Path Labs shall be understood as neithergiven nor endorsed by Lal Path Labs. If you have received this message inerror, you should destroy this message and may please notify the sender bye-mail. Our official web site is http://www.lalpathlabs.com.Thank you.