Spice Mobiles — phone tractor is activated

Address:Jodhpur, Rajasthan

My spice mi 449 phone is having two problems which are as follow one is its tractor is not deactivated it charge1.30 rupee for change of sim or switch on n off phone. Second blues lines are coming on screen by opening camera, i went to services centre but not able to solve my problem . i want to resolve me problem soon as possible.
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    Spice Mobiles / Spice Mobility Phone
    +91 11 4292 1000
    Spice Mobiles / Spice Mobility Address
    S Global Knowledge Park, 19A & 19B, Sector-125, Noida, Uttar Pradesh, India - 201301
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