Spice Mobiles — Poor customer service

BhaskarDe

from Delhi, Delhi

Address:

New Delhi, Delhi

I purchased a Spice MI 355 a little over the year ago. The battery swelled and required replacement.The battery was not available in any of the service centers in Delhi. In April 2014, I requested customer care to arrange for one. I wrote them several times during last 1-1/2 months, only to hear "we are arranging the battery on priority". It is shocking that Spice has failed to arrange a replacement battery for the phone purchased little over year ago. This speaks of quality of the product and their customer support services. With this ground reality should any one buy a Spice cell phone?

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BhaskarDe

from Delhi, Delhi

I purchased a Spice MI 355 a little over the year ago. The battery swelled and required replacement.The battery was not available in any of the service centers in Delhi. In April 2014, I requested customer care to arrange for one. I wrote them several times during last 1-1/2 months, only to hear "we are arranging the battery on priority". It is shocking that Spice has failed to arrange a replacement battery for the phone purchased little over year ago.
This speaks of quality of the product and their customer support services.
With this ground reality should any one buy a Spice cell phone?