[Resolved]  Spice Mobiles — Service related inquiry for mobile phone mi-525 (SR[protected]E80254 and complain no# [protected])

Address:

New Delhi, Delhi

HelloI would like to express my dis satisfactory experience which I am continuously having with Spice service team for my just 6 months old phone Spice mi-525 which I have sent for repair on 9 Aug with SR[protected]E80254 and complaint no# [protected]. Till date I have spoken to Customer care for more 5 times now and my call was escalated to below given senior members four times with no solution but false commitments . 1)Sandeep Singh2)Javed Ali3)Karthik ReddyI was commited by Javed Ali and Sandeep Singh from escalation team that the phone would be serviced latest by 2 Sep 2014 and thus should be ready by 3sep 2014 for me to pickup from service center which has not happened yet. So when I call customer care at helpline no# [protected] I was been told that its not repaired yet.So I spoke with this gentkeman Karthik Reddy who said he will pass on the call to Sandeep Singh to assist further and after waiting for 15 long mins the call went straight to IVR and got disconnected. So this way I am facing pathetic customer service and thus as a customer suffering alot with no response about my phone.Please provide me up to date information and return my phone ASAP. Or else I would be forced to approach Consumer Court forum for this.