Spice Mobiles / Spice Mobility — Spice mobiles fails to provide after sales service

Website:

www.spice-mobile.com

I purchased a spice xlife proton 5 pro mobile form cyber king at bankura, west bengal. The phone was under warranty and deposited to spice service center at bankura on 15.02.2017 for network and bluetooth problems, the service request no. Is 25100049h20097. But after some days they told me that they were unable to repair it so the handset has been sent to delhi service center. After 2 moths they don't repaired my phone yet. After many phone calls and visits they only tell me that the defective part is not available and it will take more time. When i will get my phone back? If they are unable to repair it they should replace with new one.