Spice Mobiles — Worst Service Providers

Address:

Surat, Gujarat

I have submitted my mobile on 18th day May, 2015 for repairing my mobile at the collection center in Surat city (Gujarat), where I have been informed that my mobile is having a problem and I need to change the mother-board and will take about 10-15 days for repairing the same for which I have agreed upon. On dt : 25th May 2015 when we called to them center . Nobody recorded new complain for my mobile and executive informed us that we will receive our phone in next 4-5 days. On dt :[protected] day after giving my mobile I have just called for a formal inquiry to know the status of my mobile and the person in the customer care informed me that it will take about a month to repair for the same for which I have lodged a complaint in customer care service center but haven't received any response for it. On dt : 04/06/2015 I have spoke to the Liaison of surat customer care executive his name was Rohit and he was irresponsible person I have ever talked to on companies behalf. 1) The person who called himself as a Team Leader haven't provide me with his full name only introduced him as aka Rohit. 2) He haven't given me any opportunity to speak for my mobile in any manner and was talking to me in a very disrespectful manner and regards. 3) He haven't spoke to me in my well-verse language of English and forced me to speak in regional language which hindered me in communicating my problem to him very smoothly. Nevertheless the person not agreed to take his responsibility and told me that you can take any legal action against us. On dt : 08/06/2015 I called them and provided the same information again that your mobile will be delivered in 5-7 days. On dt : 12/06/2015 Your mobile will be delivered to you in 5-7 working days. On today dt : 18/06/2015 I am finding the same information that my mobile is repair for higher in authority for repair please wait for more 5-7 working days.