| Address: SpiceJet Ltd., 319, Udyog Vihar, Phase IV, Gurgaon - 122016 Haryana, India. Phone :+91 (0)124 4983410 +91 (0)124 7101600 |
| Website: www.spicejet.com |
Complainant: Ramendra Kumar Choudhary
Mobile: +91 [protected]
Email: [protected]@gmail.com
Flight details:
- Airline: SpiceJet
- Flight: SG-751, Bengaluru (BLR) to Bagdogra (IXB)
- Date and time of travel: Monday, 9 November 2026, 06:10
- Airline PNR: UJBDSK
Passengers and bookings:
1. Mr Ramendra Kumar Choudhary (Adult)
Booked through Yatra.com, Booking Reference[protected]
Amount paid: Rs. 7, 919
2. Ms Mona Kumari (Adult) and 3. Mr Aarav Choudhary (Child)
Booked through Goibibo, Booking ID GOFLDSTANPQJ2837769
Amount paid: Rs. 16, 131
Total amount paid for 3 passengers: Rs. 24, 050
Complaint:
My family of three, myself, my wife and my son, held confirmed tickets on SpiceJet flight SG-751 from Bengaluru to Bagdogra on 9 November 2026 under PNR UJBDSK. The flight was cancelled by SpiceJet without any prior notice. None o[censored]s received any SMS, email or call about the cancellation before reaching the airport on 9 November and spend on Taxi as well for Rs. 1500
SpiceJet did not offer us any alternate flight or any other option. I tried to contact SpiceJet customer care on [dates/times and channels used, e.g. phone and email], but I received no response.
As a result, my family could not travel as planned and we suffered financial loss and inconvenience, including alternate airline tickets and cab fare.
Under the DGCA Civil Aviation Requirements on passenger facilitation, an airline that cancels a flight without adequate notice must offer an alternate flight or a full refund, and pay compensation where applicable. SpiceJet has done neither and has not responded to my calls.
Relief requested:
1. Full refund of Rs. 24, 050 for all three passengers, credited to the original payment methods through the respective booking agents (Yatra.com and Goibibo).
2. Compensation for each of the three passengers as per DGCA rules, since no prior notice or alternate flight was given.
3. Reimbursement of the additional expenses of Rs. 30000 that we incurred because of the cancellation (receipts attached).
4. A written explanation for the cancellation and the failure of customer care to respond.
I request that this complaint be resolved at the earliest.
Attachments: Yatra e-ticket (Booking Ref[protected], Goibibo e-ticket (Booking ID GOFLDSTANPQJ2837769), proof of contact attempts with SpiceJet, receipts for extra expenses.
Ramendra Kumar Choudhary
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