SpiceJet — Refund of difference in fare post cancellation of flight by airline.

Address:	Mumbai City, Maharashtra, 400014
Website:	spicejet

I was booked to travel mumbai to kochi on spice jet flight 163, pnr:- q8stvz on 1 september 2016, 2 hours odd before the take off i am informed that this flight is cancelled due to technical reasons. when i called their helpline, i was informed by a very rude person that we can be accommodated to the next flight on 2 september only, which i refused for as i had confirmed hotel reservation to munnar, thekady and cochin hotel stays that i could not cancel or reschedule and was too much to be done and i stood to loose a lot of money as well. besides i dint have to stay in cochin on my arrival i was travelling to munnar and it a 4 hour plus ride on the ghats so i had to do it at a reasonable hour. i requested them to re book me on go air who had the next reasonable flight time an 1.5 after this cancelled flight which they have refused. i was left with just one option of pursuing my trip by booking us on go air by myself and requesting spice jet for a refund of the difference in fare as none of this was my fault whatsoever. no one even bothers to write back and when i rewrote to them when i got a mail where they claim to have refunded me the fare of the cancelled flight but refuse me the difference. this is unfair and totally wrong as we have done no wrong infact been harassed and made to spend more money for no fault of ours where the airline should have made some positive effort to re book us to the next flight on the same evening understanding that we had a trip planned. it is shocking to see how the consumer is treated and the airline takes no responsibility for actions best known to them and people are left high and dry for no fault of theirs.