SPiDiGO Complaints & Reviews

Spidigo Broadband Service people has encashed my check for Rs.5800 without providing broadband service to me. I was looking for broadband at my home and few weeks ago i received a SMS from Spidigo for different broadband plans. I found it good so i called the number mentioned on the SMS. This number is for their one of the sales person (Bhupendra Singh Chauhan). He came same day to my home and asked me to select the plan and write a check and told me that service will be available within 3-4 days. HE ALSO TOLD ME THAT THEY WILL NOT CASH THE CHECK UNTIL SERVICE IS ON AND RUNNING. Couple days later few technicians came and after one hour worked they told me that service is not possible. They need a tower in this area. Very next day i found out that they cashed the check. This means they have no communication in between employees OR they are doing this perpously. Since that day (Its been more then 15 days) i am requesting for full refund. I am being so harresed since. I called them so many times. I went to their office three times already. They are talking . I guess i already spent couple of thousand rupees already to get this refund. Please help me ASAP. Thank you.

My contact info:
Amit Patel
[protected]
[protected]

Good support & good coordinate Mr.Shafik [protected]. For any complain and good service given by me company’s engineer Mr.Devang Patel, Mr,Pankaj etc. Thanks

Hello Sir,

I Am Vyas Nikunj From Ahmedabad I Have Applied For Spidigo Broadband Service But Due To Building Management Problem The Internet Was Not Install On 01/02/2010 The Cheque Of Rs 3500 Given To Spidigo Sales Executive His Name Is Hardik Bhatt....Contact No :: [protected] ...Still Refund Was Not Given & Executive Mobile Num Was Switch Off & I Am Call On Customer Care Daily 3-4 Times But Nobody Answer Properly.....& This Company Is Make Only Fool & I Am Requested To All Plz Dont Buy This Product..

I purchased 6 month plan of spidigo broadband in January. It was reasonable in first couple of weeks but than after it became bad to worse to worst. The speed was supposed to be 256 kbps day time and 512 kbps night, instead it's around 100 daytime and night time is horrible not even that. I complain in their customer care lots of time the same reply, technician will call and enginner will come. But till date there is no solution. Their pathetic enginner do come sometimes, wasting away some 3-4 hours and ultimately it's the same. No one takes responcibility even. I want to go legal if the problem is not solved soon or i am not refunded. I have speed tested at different times of day, so i'm having evidence of their poor service.

I was approached by the SPIDIGO(Chandranet Pvt.Ltd.) company's sales executive on 5/02/2010 for the boardband connection.,As our company was about to open a branch office at Bopal,Ahmedabad we were in need of the broadband connection. I told to Mr.Ravi Asani,sales executive to check the fegibility for providing the connection at the 8,Kabir enclave ,Bopal,Ahmedabad.He replied that the company had already provided a client next to my shop.Hence he told arrange the connections within two days.He took all the proofs of the documents/photo required for the connections alongwith the cheque of Rs.3500/-.After 3 days their technicians came to my office at Bopal and said that they could not be allowed by the security to install broadband instrument on top floor.The technicians told me that I had to try for getting permission to install the instrument for broadbend connection.I refused as we had purchased the shop very recentely from another shopkeeper and not in touched with the secretary of the society.and all shops are on the front side of the main road, on other side there is main gate and very big locality/flats, so to go to the top floor by this way only.I said if they could not provide the connection then I would see other alternative and requested the sales executive to return me the documents and cheque.But after some times I found that my cheque is encashed by the company.I told the sale executive to refund my money he said he is a sale
person andI sould approach his company with written application for refund.

When I mailed to the company for the refund ,after some time she said on phone that she will arrange the refund cheque and send it with the sales executive but I did not find the refund.Before one week company's two person came to my office and said I should mail on the perticular mail address to get the refund.

My compalaint is:

1.I had not approached the company for the broadband connections.

2.I clearly told that I was only interested if hesselfree availability of the connection

3.If sales executive clarifies that I have to take permission of the secretary of the building for cable/instruments installation.I would have not applied.

4.Company and the sales executive,technicialns everybody was the knowledge that they can not provide the connection without the permission and I was not ready to get it.Yet the company has encashed the cheque it is also the matter of enquiry that the company has policy to encash the cheque before looking to fegibility reports and make delay to give refund when there is no any possibility to provide the broadband connections so that without any interest they can use the prospective client's money.

5.Even for so many calls to the sale executive his head Mr.Hardik they failed to get refund.


Now I request my refund of Rs.3500/- with commercial rate of interest with effective date.and Rs.25000/- for harressment for last two months to get refund of my money.

connectivity problem

i have connection of SPiDiGO. Internet & Broadband Services.


my user id is: abhay_7875

my use is stock market.....

i lose my connectivity at every 30 minute & i called to company many times but no one can solve my querry so can i do any legal with...

my user id abhay_7875
C/81 KAMDHENU COMPLEX
OPP SAHJANAND COMPLEX
AMBAWADI NEHRUNAGAR
AHMEDABAD 380015
contact no [protected] ---- [protected]


spidigo executive mehul thakkarf [protected]

Dear disatisfied SpiDiGo Users,

You are right They do not taking any actions against our complains, In my Case I got the Connection since last 3-4 months...... I faced DC(Disconnection) Issue forever...... I complained lots I paid 5050 and chosed 6 months subscription....... and my amount of call to Spidigo about complain is near about Rs. 5000 so now I am going to Consumer Court and Will take Full Refund..... I got Screenshots and all recorded call which is proove that Spidigo is not taking any actions against our complain...... Even I am going to PRESS also and will expose the negligence of Spidigo, so please "Suffered Users" call me on [protected] and make unity against Spidigo........

and I warn New Users who want to buy Broadband Service........ please Prefer Any Third Class Broadband Service but not Spidigo please......... b'coz they do not deserve Third Class also......

Thanks

I had availed connections since last month only. Since last month, this is the fifth time my internet is completely dead...... No one is hearing at their office......Even after putting complaint at their customer care, no one call since last 4-5 days to resolve the same.

There is very poor service........I had paid 1 Year rental.....for which i feel that i am getting NIL Return in term of service...i prefer no one should opt SPIDIGO Service.

Regards,
Jigar Shah

Dear Sir,

I have your spidigo broadband connection & my user id is reena.gandhi. i have buy your connection for the month & your executive will be given me 512 kbps plan but wholeday i will access only for 237 kbps. So please solve my problems. othervise i m going to direct consumer service department & complaint for your side. I will daily call to your executive & customer service no but no body have given me a responsible reply & executive will be not picked up my phone. give me reply or call for priority basis. My email id is [protected]@yahoo.co.in & my cell no is [protected].


reena gandhi

Hello,
This is Abhishek J. Vaishnav. My complaint is against to SPIDIGO internet service provider. This company is making people fool.When i was planning to buy this product he had promised me that the internet speed will be like this: In the day speed will be 256 kbps and at night after 8p.m. speed will be 512 kbps. Instead of this i am getting speed around only 50-70 kbps but not more tha 70 kbps..And when i tried to call customer call center, the number is always busy which is[protected]. You can call and check it. I am requesting you to solve this problem...

Thanks

Abhishek Vaishnav

Spidigo is a "CHEAT" . They made false promises of good speed & service. Every 30 mins the connectivity is lost. Inspite of calling many times & leaving SMS to the SALES EXECUTIVE Mr. SAgar Chudasama [protected], their has been no response.

I am amazed by the false promise of SAGAR stating that my money will be refunded if the service is below the standard.

The customer care department's number is always busy[protected].

I appeal to the authorities to take severe action against such companies.

Subrata Dey

I am facing too much problems using my internet from[protected].

1. It takes too much time to get login after entering the username and password and many times it doesn't even accept the login.

2. Internet speed has become very slow due to which i am facing problems in downloading.

3. My account automatically gets logged out within an hour or so, and i have to login again and again..

I have complained more than 3 times but till know i don't have any response from the company
and also the call center number is not contactable. It's always showing busy tone.

I need a quick response from the company on this issue.

I have applied for spidigo broadband connection on 17th nov 2009. As per the executive , the installation was to be done within a week . I waited for 12days . After a lot of follow up , I was informed that the connection was not feasible and the check paid by me will be refunded within 7 working days . Till now cash or check has not been received from their end . Also their executives are not receiving call.

Respected Sir/Madam,

Myself CHIRAG KHUNTI, staying at 11-B, Niranjan society, Drive-in cinema road, Memnagar, Gurukul, Ahmedabad, Gujarat. I was in need of internet connection at my above mentioned residence, so i applied for internet connection to SPIDIGO BROADBAND AND INTERNET SERVICES. I applied for 6 months connection which cost me Rs. 1750. I gave all documents required, photos and cheque for the same on 24/09/2009. At the time i applied i was told that i will get connection installed at given address by 3 days. But till today i haven't got any connection installed and when i am asking them about it they are saying it will take 15 days more to get installed. they have taken payment before 1 month.

Hereby i would like to request you to look into it and help me please.