[Resolved] Spidigo — connection is not working and device is stopped working completely , getting half speed against I entitled for plan

Nisarg Thakor

from Itanagar, Goa

Address:

Ahmedabad, Gujarat, 380058

Connection is not working completely since last two weeks and need to replace the device provided by the service provider but though they never installed new device till now. Also I entitled for 1 Mbps plan though I got only less than half of 1 mbps some times got 0.1 to 0.2 mbps.

When complaint regarding it then they raise complaint and after one call to they reboot device and closed the complaint without confirmation of customer.

Customer care representative never listen complaint and just closed it and again we open it but issue never solved permanently.

Because of the defected device I'd gotten the less speed but they never changed it and now It stopped working completely but any single person didn't come to replace it..

Very very worst experience and fool the customer. waste of money

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Sep 16, 2017

Complaint marked as Resolved

My email is [email protected] username is nisargthakor I need connection working very well and get proper speed as mentioned in the plan otherwise I want to get my money back if they don't resolve the issue and also want get the compensation for the days when connection is not working ...want to get the reimbursed for the loss..

SPiDiGO customer support has been notified about the posted complaint.