Spidigo — no customer support

Address:

33, Anang Soc, Isanpur Road, Maninagar , Ahmedabad , 380050, Ahmedabad, Gujarat, 380050

This complaint is directed to the promoter/ ceo of spidigo in india for taking note of the poor quality of service and responsiveness of spidigo network in ahmedabad. Having transitioned from gurgaon to ahmedabad a few months back, we were recommended spidigo as one of the leading internet service providers in ahmedabad. We got into an yearly plan however since may, it has been a consistent poor performance with delivered speed below what has been promised and signed up to. Every night after 7pm, the internet stops to work and again starts at 7am in the morning and the same on the weekend when the service is not available throughout the day. Over the last 10 days, there is no network in our house and inspite of repeated complaints there has been no action or help provided to us by anyone in spidigo. False promises are made that someone will be sent to handle however, no action gets taken. We faced similar issues at the time of activation when there was a months delay in activating the account after taking the money. I am surprised to see so many similar complaints from other customers and still no action has been taken by spidigo. This pathetic level of service forces me to take legal action and take spidigo to consumer court for business malpractices and loss of work in absence of net at home. Will appreciate you reaching out to me directly and not by some junior manager who can have a conversation on the above topic. Expecting an expedited response and hope the complaint will not get stuck in the bureaucracy of outsourced partners and will reach the right levels in the organisation. I am reachable on [protected]@gmail.com (Username: kaushal. Dabhi) thanks