SRL Diagnostics — Refund of test booked online at SRL LAB in Jammu on 21.04.2021

I Sourabh Bakshi resident of Jammu has booked online appointment on 21.04.2021 for ACTIVE CARE FOR PROFFESSIONAL GO PACKAGE test amount Rs 1899 at Srl Diagnostic centre Jammu from SRL MOBLILE APP and made a online payment for Rs 1899 at the point of booking. Accordingly slot was booked for me between 9.00 am to 10.am in the morning .

When I reached the SRL LAB for giving blood samples they told me that ONLINE BOOKING FOR TEST in not available in SRL in Jammu and the amount will be refunded in your account within 10 working days.

Since I have to undergo the test I paid physical CASH at the COUNTER AND and got my test done .The receptionist at the counter assured me that the amount which was deducted for online booking will be refunded within 10 working days .

After waiting for 15 working days still the amount is not credited into my account and when iam going to the SRL APP to cancel the test the message is coming as “ OUR ORDER IS ACCEPTED CANNOT BE CANCELLED NOW”

Moreover I tried calling CUSTOMER CARE and they told me that they will arrange a call back for me from SRL but still I didn’t received any call from your side.

I request you to kindly look into this issue and process my refund as soon as possible so that I get my hard earned money back into my account.

Details are as under

Name : Sourabh Bakshi
Mob no : [protected]
Order id : MUD048868
Customer I’d : SOURM[protected]
Date of transaction : 21.04.2021
Amount : Rs 1899
Test name : ACTIVE CARE FOR PROFESSIONALS ON GO PACKAGE
Payment mode : CITI BANK CREDIT CARD

Please also find the screen shot of details of my test from my SRL MOBILE APP

I again request you to again intimate my refund at the earliest so that I don’t approach legally against you for causing unnecessary mental agony .