SRS Cinemas — poor service at checking counter

Today i have taken tickets for padmaavat 3d at srs aditya mall for 11.30 am at audi 4.
At the time i entered for move, checking counter the lady, who was checking my purse. She told me i supposed to submit a transparent box i. E including gajjar ka halwa. I did that and movie was finished at 2.30pm. I went at checking counter to take my transparent box. I was shocked to see that the gajjar ka halwa was eaten. That was half volume instead of full. I was shouted at counter bt didn't get any help. That lady has to be punished.
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We bought the ticket from the counter.wen went to buy popcorn nd cold drink combo.we were refused saying combos are available only on online booking of tickets.pathetic explaination nd worst services provided by srs cinemas

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