SRS Cinemas — Worst behavior from manager and security incharge

Address:Agra, Uttar Pradesh, 282002

Dear srs team,
I have visited in agra from lucknow last night today i have come to your srs mall at agra situated at agra mathura road.
I have checked in at 4 pm and bought a ticket for 5.30 pm show of kungfu panda3.
Since i was visiting the agra from morning i was so hungry i have searched any food court in this mall but its not there .
I have requested your security in-charge to let me in of the srs cinema owned food court since i was so hungry.
He refused very rudely that he will not b allowed me to go inside even till the food counter owned by srs cinema before the 15 min. Of show starts.
I have called your cinema manager mr. Pushpendra to help me out this situation but he has also in favor of that security in-charge and told me the same 15 min before condition.
I requested him plz let me know if there any such rule and term and conditions printed on your ticket or somewhere else.
He also refused to show me such terms and conditions written anywhere.
Now this is totally irresponsible behavior by your manager mr. Pushpendra and your security in charge.
Since i have bought the ticket so i am entitle to go inside the premise not in audi.
I am sorry to say but if you people don't allow a person to buy something from food counter than what is the point to make it there this is totally against customer satisfaction policy.
I will take up this issue on higher level surely.
I am attaching my tickets for reference.
I hope you people will take a necessary action so that it can not be repeated with anyone.
Tiket no.-020695 audi-3 seat no.18
Amit kumar
Dr. Virendra swarup public school
Sec.C mahanagar
Lucknow 226006
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 


Worst experience

SRS Cinemas — About food

They ar not giving small nachos but they have a large nachos what is this about it they think we r fool they say they ar closeing the counter but the last show is 10.20 pm

SRS Cinemas — Food Services in SRS cinema Gorakhpur

Today i had visited to watch dangal movie and in the interval i had taken 2 cups of coffee & the cost of one coffee is Rs 100 .
Instead of paying such a high amount for a single cup of coffee when i drink it I felt like i will vomit it was so much bad in taste. Even a roadside 10 rs coffee is far better in taste then that 100 rs coffee . I will never buy any food product from SRS cinemas again . Very bad service .
This is to kindly bring u to the notice that the staff at srs bareilly cinemas is worst and specially the one person who misbaved very badly with me and my father plz see to it the name of the employee who misbehaved is Jagvinder/BRBOX05
Kindly see to it and update me on this

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use

    Contact Information

    Uttar Pradesh
    File a Complaint