SRS Travels — Bus did not reach the destination

Address:

Pune, Maharashtra, 411057

Hi,
I booked the bus from mys to pune with the given details -
"goibibo m-ticket
Mysore - pune
Payment id - gobusand2483f[protected]
Pnr - ts-rb47008363pom/17510833/mysore-mumbai multi axle sleeper
Travels - srs travels
Bus type - volvo a/c multi axle sleeper (2+1)
D. O. J[protected]
Dep. Time - 17:50 hrs
Seat no - 14l
Boarding pt - infosys campus gate 2
Add - infosys campus gate 2
Contact - [protected][protected] 2441913
Thanks for using goibibo.com, goibibo contact - [protected], get upto 60% off on hotel bookings. Coupon: gokarde., t&c apply."
The bus broke down at satara and never started from there. The bus driver refused to provide any alternative and asked us to wait (It was already 12pm). Out of options, i had to take another bus from there and i managed to reach pune at 3pm. Apart from the bus ticket which costed me 2300, i had to pay an extra 500 to reach pune. Thus, i would like to get a refund for my ticket, or else i will have to take this case further.
Thanks
Rahul singh