SRS Travels — the quality of travel service

I am a student from telangana currently studying in tamil nadu. I travel a lot and all of it by bus. I have tried many travel services and by far this is the most mediocre and ignorant travel service agency i have ever seen. They claim to be providing the best service in market but it's quite the opposite. It would be an understatement when i say this is the most unreliable bus service. Yesterday i travelled from trichy to chennai on 05/01/18 and my bus departure time was 11:45 pm and somehow srs travels feels comfortable to change my seat, my bus and my bus timings (11:55 pm). I can overlook the timings part because it's just 10 minutes, but no! My bus is delayed by one and half hour which i thought is some problem with the bus, so no big deal. Today (06/01/18) my bus from chennai to trichy gets delayed by an hour again. Now once it is a mistake but still by considering the traffic and stuff i thought it was fine and i could board the bus but no! The number of the driver given was not working, so i've tried the customer care number which is always busy. So i tried another number who introduced himself as srs travels agent and i asked him where the bus was (3 times) he said it was 20 mins to my stop. Five minutes later i get a call from the bus driver that he had forgotten to pick me up, so he asked me to come 1 km away from the stop. I took an auto (This is my second time in chennai) and came to the spot but no! He asks me to come back 500 m so i walk back and do not say a word. Now if it was a rational human being he'd say sorry and if he was ignorant he just doesn't say anything but no! Instead of him being grateful that i travelled a km and walked half a km he shouts in front of everyone as if i were to blame. So now tell me after screwing up your job which you do on a daily basis literally for living how could some one be so retarded?