Standard Chartered Bank — Bad banking support/ customer service support

Address:

Gurgaon, Haryana, 122002

Sub - Issue with the slow banking support services

I am an existing customer with Standard Chartered bank with account number mentioned above and I want to bring an issue to your notice.

On 1st May’17, I had visited and requested Gurgaon Standard chartered bank (Address - DLF Building No. 7A, DLF Cyber City, Sector – 24 / 25 / 25A, Gurgaon) for conversion of current Salary account from single to joint owner, I was asked to submit all documents and fill a form to convert the same. I had completed all the formalities on 1st May and was assured that within 5-7 business days the account will get converted.

However on 11th May’17, I got a call from bank representative stating that the form filled was incorrect and you need to submit your details and fill the form again. Though I was not happy with the fact that 11 days were already passed and I had to submit the form and details again, I again went to the bank on 12th May’17, completed all formalities again and was given assurance that we will expedite the process and this will be done by 15 or 16th May’17, however, till today it has not been converted!!

I have been following up with the bank, customer services however nobody has any clue how much time it would take and what status it is currently at. 18 days has already passed, I first applied on 1st May and till today I have no update on what is happening and how many more days it is going to take.

I am highly disappointed with the fact that:
• Why Bank was not aware which form to be filled?
• Why I was made to fill incorrect form?
• I was informed after 11 days that the form was incorrect, that mean till 11 days no body was working in my case? Why I was not informed earlier?
• Why fake promises that it will done early?
• 18 days are already wasted for me and still no update?
• I have been existing customer with the bank since 2013 with good amount of balance, I keep all my savings with this bank, but is this how I should be treated?
• Can bank understand the urgency of the customers?

I am in an urgency for getting this account converted from single owner to Joint and have provided all documents twice and completed all formalities and if this cannot be resolved early, then I would have to permanently close this account and move all my savings to other bank!!

Please get this sorted as early as possible!!