To
The Administrative Officer,
Consumer Court Forum.
Sir,
Brajendra singh working as a engineer in VPL, received a abn amro/Standard charted credit Card in 2006 with incorrect name (Brajender kumar singh) which is provided to me without signing any documents & without taking any of my personal documents like Pan card, address proof. After contacting customer care nos mentioned on cards found that this is against health insurance policy of Royal Sundaram. This policy was also not taken by us any time. Only some days ago received a phone call in which representatives explained the benefits of the Health Insurance Policy. At that time the person confirmed that in any case found not interested in the policy will be terminated and cancelled. Upon that I had convinced and informed to send details in written. But found that credit card received.
After some time started to receive bank statement with around 2000 Rs . I written letter to head of card services as why I am payable if any card or policy not taken by us & still card not used or activated by us. Customer care replied as your card is already deactivated due to not any transaction but asked to pay min payment of around 5000 Rs which is against policy charge. Further replied to him as I am not responsible for such card & payment then why payable. After this mail no reply found by customer care & also no more statement found on my company address till today in last 7 yrs.
Recently I have applied for home loan & found that they have put me under defaulters list with balance payment of 51000. So I am not getting any Loan from any other Bank. I plead your Parden to help me out and give proper justice to me.
My other details are following :
1-on 17.11.06 mailed to headsevice.[protected]@in.standardchartered.com to cancel credit card no.-[protected]
2-On 17.11.06 mailed to customer.[protected]@in.royalsun.com to cancel the policy DC/SCB/045-HSP;4287
3-27.12.06 re mailed to headsevice.[protected]@in.standardchartered.com regarding never use any transaction with card but still amount to pay.-----
no reply from customer care till date also no statement till date but as cibil report due...
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Please accept our sincerest apologies for the inconvenience you have experienced. Please be assured that we have noted your card details and our officials will contact you to address your concern.
Regards,
Standard Chartered India