[Resolved]  Standard Chartered Bank — Credit card rewards complaint

Please note i am your savings bank account holder and credit card, holder

i had gold rewards credit card
about 2 months ago i called the customer care number to know my card details. The customer service agent informed me that i am eligible for card upgradation from gold rewards to manhattan card, she explained to me the benefits and informed after the upgradation i will be charged with joining fee and against that i will receive 5000 rewards points. I have not been charged a joining fee and nor have the points been credited

after i raised a complaint about phone banking they arranged a callback from the concerned team. Yesterday 9th november 2022 timing 7.08 pm i received a call from this number [protected] (call recording attached) a lady representative informed me that i am not eligible for it as my card comes under the staff account, i told her that i was working with scope international chennai from june 2007 till august 2010 and i left the organisation. She said read the terms & conditions, but she was not at all willing to understand the and disconnected the call.

Please note in your system if they have not changed my credit card from staff to normal customer then it is not my problem, completely your mistake

i need compensation for giving false information now you need to give a solution to it, and if you can not let me know your nodal officer email id, i will escalate there and later i need to register a complaint with rbi for harassing the customer without his mistake

without any further delay kindly take appropriate action against the relevant representative both customer care who upgraded my card and the person who called me to inform me that points can not be given due to the staff account.

You can call me anytime @[protected] if you feel so
for the mental torture and fake promises
i need 5 lakhh rewards points customer and apology letter for the mistake and delay in the process