Sir,
I have purchased 3 product in EMI plan through Standard Chartered Bank credit card. My total amount per month EMI will be less than Rupees 2000, but every the bankers sending huge bills with interest rates and late fee payment I am not supposed to pay for that.
I have raised complaint to their consumer care, but instead of giving me solution again they are repeating the same with more unauthorized fee amount.
I became mentally stressed through communicating with the bank people. I have attached my recent communication with the bankers, but they did not keep their promise in settle the total bill amount.
I request you Sir, to assist me to get rid of this unfair, miscalculated and unauthorized Credit Card Charges.
Regards
Udhay
[protected][protected][protected][protected]-------
Your recent communication with us
(KMM41606854V52839L0KM)
Inbox
Standard Chartered Bank Customer Care Wed, Dec
28, 2022,
2:26 PM
to me
Ref : 12/22/083717/SP/CRD
Dear Mr Udhayakumar,
This is with reference to your e-mail dated 26 December 2022 addressed to
customer care regarding your Credit Card.
We confirm that your loan account number ending with 9414 of INR 6849.29 has
been closed.
W e have arranged to reverse the EMI 's Interest Charge along with the
corresponding service tax debited to your card account
This credit will reflect in the statement of next month.
We had reversed the Late Payment Charge of INR 500.00 along with the
corresponding service tax debited to your card account
This credit will reflect in the statement of next month.
Please feel free to write back to us for any further support. We will be happy
to assist you.
We assure you of our best service at all times.
Yours sincerely,
On behalf of Standard Chartered Bank
Sindhu P
Officer - Customer Care
Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately.
Login to Online Banking through our secured website.
You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai 600 001 or reach our Phone Banking executives at
https://www.sc.com/in/ways-to-bank/inperson-phone.html
For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to https://www.sc.com/in/help-centre/complaints.html
Quick links for your convenience
Generate your credit card PIN now
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Original Message Follows:[protected]----
ATTENTION: This email came from an external source. Do not open attachments or
click on links from unknown senders or unexpected emails. Always report
suspicious emails using the Report As Phishing button in Outlook to protect the
Bank and our clients.
//We wish to inform you that On date, the total outstanding in your card account
ending 4565 is Rs. 8201.52 and Instabuy account ending has an INR 205.92.We
request you to make payment towards the same//
The amount I used only 2100 for my Lion Comics purchase, the rest amount is
because the wrong charges mistakenly by you, I have sent email regarding this
//Complaint no 1. Revert my balance amount of Rs. 2100 to my saving account.
Instead of excess balance INR 8579.34, my credit card account credited with
6, 479.34 CR.
Revert my balance amount of Rs. 2100 to my saving account.
Complaint no 2. Revert me the emi charges (2, 260.65 DR and 2, 283.03 DR
respectively) to my saving account for the product I haven't purchased.
10/10/2022
RTOB KUCH BHI ON EMI #01/03~~
INR
2, 260.65 DR
10/11/2022
RTOB KUCH BHI ON EMI #02/03~~
INR
2, 283.03 DR
26/09/2022
AMAZON SELLER SERVICES MUMBAI IN
INR
6, 849.29 DR
This transaction has been cancelled immediately.. The amount didn't got refund.
29/09/2022
25KUCH BHI ON EMI OFFER CREDIT
INR
6, 849.29 CR
I have been charged for the emi amount 2, 260.65 DR and 2, 283.03 DR respectively
every month for the product Which I have cancelled... SCB bank sending me bills
and charges for the product I haven't purchased.
Complaint no 3: Revert me late fee charges and interest charges.
After paying all the 3 emi amount also, I have been charged late fee charges and
interest charges.
Every month I have been charged different kinds of late fee and interest fees by
your bank through different modes of indirect charges.
Sending wrong bills and making customer engaged for that wrong bills has become
routine issues from the SCB bank.
04/11/2022
A3LATE CHARGES
INR
500.00 DR
04/11/2022
73IGST @ 18.00%
INR
90.00 DR
31/10/2022
SCB Ibanking Payment
INR
3, 712.00 CR//
Revert me all your wrong calculated amount, late fee charges and interest
charges.
I have been charged Rs. 6849.29 for the cancelled transaction... I have NOT
received no money so far.
26/09/2022
AMAZON SELLER SERVICES MUMBAI IN
INR
6, 849.29 DR
Kindly do the needful action.
I wish to pay Rs 2100 for what I have purchased. Before that, close the
transaction correctly.
Regards
Udhayakumar
On Wed, Dec 21, 2022 at 5:11 PM Standard Chartered Bank Customer Care
wrote:
Ref : 12/22/052910
Dear Mr Udhayakumar,
This is with reference to your e-mail dated 15 December 2022, addressed to
Customer Care, regarding your Credit Card.
We wish to inform that your card ending 4565 has been blocked in our records
with effect from 03 December 2022.
We wish to inform you that On date, the total outstanding in your card account
ending 4565 is Rs. 8201.52 and Instabuy account ending has an INR 205.92.We
request you to make payment towards the same
Please feel free to write back to us for any further support. We will be happy
to assist you.
We assure you of our best service at all times.
Yours sincerely,
On behalf of Standard Chartered Bank
Prathiba R
Officer - Customer Care
Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately. Login
to Online Banking through our secured website.
You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai 600 001 or reach our Phone Banking executives at
https://www.sc.com/in/ways-to-bank/inperson-phone.html
For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to https://www.sc.com/in/help-centre/complaints.html
Quick links for your convenience
Generate your credit card PIN now
Additional security
How to use your EMV Chip card
Offers
Discover card offers here
Online Banking:
24x7 access to the bank
Breeze Mobile Web:
Your bank now on your mobile
Phone Banking:
Key service requests now just a phone call away
Log on to Online Banking now!
Original Message Follows:[protected]----
ATTENTION: This email came from an external source. Do not open attachments or
click on links from unknown senders or unexpected emails. Always report
suspicious emails using the Report As Phishing button in Outlook to protect the
Bank and our clients.
Hi Mr. Sanjeevi,
I ve not received any calls from Standard chartered bank throughout the last
week till yesterday.
You can reach me at my number [protected] from 10am to 9pm on all days.
Kindly do the needful action to close all my credit card account, I have made to
close mycredit card account requested 8days ago till date no action taken.
Regards
Udhayakumar
On Wed, Dec 14, 2022 at 6:17 PM Standard Chartered Bank
wrote:
Dear Customer,
This is with reference to your recent interaction with us
At the outset, we regret the delay in responding to your mail.
We tried contacting you in this regard at the numbers maintained in our records,
but were unable to reach you.
Therefore, we request you to revert with your available timings for us to
arrange a call back to discuss your query/request. We look forward to hearing
from you.
Yours sincerely,
On Behalf of Standard Chartered Bank
Sanjeevi
Officer - Customer Care
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