[Resolved] Standard Chartered Bank — EMI Extension day on 7th each month to avoid bounce back charges and affect cibil score but refused to extend date | |
Dear Sir, I have requested for EMI date from 5th to 7th Each month ( I have already informed to loan department at time of disbursement in the month of Nov-2022 itself) I have already requested to Standard Charted Bank many time through mail to extend my EMI Date from 5th each month to 7th each month but request not initiated .My salary credited on every 5th late night and fund available at 6th that day to make payment to avoid penalty or bounce charges After many time request to customer care, no one is responding properly, and this time emi bounce back and charges extra penalty. Thereafter i paid through bill desk for last month emi It also affected on my cibil score due to bounce back . Please requested to change EMI Payment date from 5th Each month to 7th Each for smooth payment on schedule time without any delay and to avoid extra penalty but again and again refusing for the same Please find below details Name -Ram Prakash Upadhyay Date of Birth[protected] Mobile no-[protected] Loan Account no[protected] Amount of Loan approved -513300 Thanks & Regards Ram Prakash Upadhyay Was this information helpful? | |
Feb 24, 2023 Complaint marked as Resolved Standard Chartered Bank customer support has been notified about the posted complaint. Verified Support Jan 23, 2023 Standard Chartered Bank Customer Care's response Dear Customer, We refer to your concerns shared at https://www.consumercomplaints.in on XX XX XXXX and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience every time. In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern for us to review and respond conclusively. Regards, Standard Chartered Bank Verified Support Jan 23, 2023 Standard Chartered Bank Customer Care's response Dear Customer, We refer to your concerns shared at https://www.consumercomplaints.in on XX XX XXXX and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience every time. In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern for us to review and respond conclusively. Regards, Standard Chartered Bank Verified Support Feb 24, 2023 Standard Chartered Bank Customer Care's response Ref :02/23/12485688/SP/ASTDear Sir/Madam, This is with reference to your recent communication regarding your loan account We understand that you require a change in the EMI due date. You can swap your dates for the Personal loan as 1st and 5th, day of every month by effecting the odd day’s interest payment. As per the interest cycle of your loan account, the interest was so far calculated for the period 1st to 31st. If the EMI presentation date of your loan account is revised, there will be a change in the period of interest calculation from the next EMI. Please revert with the new EMI date, for us to provide you with the odd day’s interest calculation. We look forward to hearing from you. Please feel free to write back to us for any further support. We will be happy to assist you. We assure you of our best service at all times. Yours sincerely, On behalf of Standard Chartered Bank Bavithra From the Officer of Head Customer Care Service | |
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+91 11 3940 4444
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19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
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