[Resolved]  Standard Chartered Bank — False Promise and rude behavior from SCB representative for personal loan

Address:

Bangalore, Karnataka

Hi,
This is Kishor Kumar BR.
Loan account no : 49839411
This letter/Complaint I'm writing with heavy frustration.I have taken personal loan from standard charted, before that I have received call and message from [protected]
(Her name is Priya, Later I came to know that she is finance bud ha {all
this I heared from Standard chart manager Abhi, his no is [protected]})

Priya as explained the below term for this loan :
1) 15.5% interest
2) Processing fees of Rs 3371 will return to my account on the pay of first EMI (this is the offer she told).
3) Pre closer of loan without any penalty (I have to pay only outstanding principle at the time of repayment).

At the time of given loan the interest become 15.75% (Abhi
said system is not taking 15.5% so he is putting 15.75% and he will
waive of one last EMI, I'm not sure this is updated on system) : please
confirm on this.

Now I have paid first emi and after that I called Priya to pay back my processing fee of Rs 3771., Then she said "Sir I will call you after some time" but she didn't call me back (around 4 days back).
Day after that I called her, she is not picking the call and after some
time she picked the call then she is saying I'm Priya's sister, I
will ask her to call back.one day I didn't get any call from her so I
have called her again, she is not picking the call... so I called many
times and sent her message.

After that she called me from office no[protected] and started
blaming on me saying why are you calling many time, I'm busy with work..
Do what ever you want (she is not understanding why I called many
time, since she was not responding from 2 days) and finally she said
she will give update by evening.

But she didn't call me by evening and then I called her evening, then
she picked the call and didn't speak. (This happened on 29th April).On
April 30th morning I have sent her message to update on the status but I
didn't get call till 4PM, so I called her.. Third time she picked the
call and
started for 3K how many time you are calling, why are you torchering me like that.I just want to say I'm following up for my money not for torchering her(she is not redy to talk on the actual issue).

Please let me how I can get this money back with out contacting the person who was representative during while giving loan.
Really I feel torcher from all these incident.suppose if I don't pay EMI, you ppl will won't call me? you ppl won't search me? You ppl won't update sebel record?Please answer my question and try to resolve the issue.
I have frustrated on this.

Thanks & Regards
Kishor Kumar BR