[Resolved]  Standard Chartered Bank — Fraud charges against a credit card, Harassing me and my family since 6 years now

Address:

Mumbai City, Maharashtra

This is to inform you that my name is Chetna Batra and I had a credit card from Standard Chartered [card number [protected]] 6 years ago when I used to live in Mumbai. I always paid the bill on time and closed the whole payment before I left the city. There was some fraud transaction of Rs 2000 made on my card after I left mumbai for ever. I want to raise an official complaint against Standard Chartered on account of my personal information leakage, threating, harassment and mental tension. Since 2010, they have called me and my family on numbers I never gave them. Since last few years my family has received numerous phone calls from Shruti [From Mumbai Standard Chartered] phone number[protected], saying that I have to pay some Rs 45000 against some bill for credit card. The lady who called, made constant calls[every minutes] on all the phone numbers of my house including mobile phones and landlines. Not only this, she made numerous phone calls to my relatives, in-laws, and everyone who is related to me here. She used abusive language to my parents and my in-laws and spoke very badly to everybody who came on phone. I NEVER shared any phone numbers with SC of my other family members. She made threatening demand of money upto lakh rupees to my in-laws. I NEVER received any bills, have not used SC credit card and have got not even a single notice from SC. I have been out of country from more than an year and had no idea what she was talking about. I have my mother who is a heart patient in my house and is in a very bad state after all the abusive language used by SC employees with her on phone and her constant nagging.It is mental harassment of my entire family by Standard Chartered Bank. I have spoken to multiple people in the bank/ complaints department and everyone. No one is ready to do anything. Can you please please help. They feel a common man can be harassed like this. Thanks, chetna