A fraud transaction happened on my mothers credit card on 29th october with the details that some 2882 usd has been debited from the card amounting to rs. 2.13 lakhs.
The transaction happened at psp*dmarket.com gibralter same as the one with some other people i have read about in their complaints.
There was a message for the transaction and again there was a message that the card has been blocked.
The bank charged the card and sent the statement alongwith the charges.
We have been continuously sending mails to the bank and the same has been ignored by the bank. I have sent 12 reminders to the bank till now.
This is a pure fraud. How can unrelated people make similar transactions at a little known site
I would like to bring to your notice that as per discussion with mr poddar from 19 n. S. Road branch of kolkata on 12th dec, 2019 that the amount had been reversed in the account. This was also evident from the message that was received on my mobile phone on 11th dec, 2019 for the reversal.
The transaction as was detailed earlier as well was a fraud transaction done without any otp authorization and the card was blocked.
The collection department person told me that the amount was reversed back on 21st dec. However no communication whatsoever was provided to me in this regard. The message that i had received on 21st dec was for an overdue amount of rs. 800.
The transaction took place without a otp, from a location outside india, when the card was in india under lock and key.
I have sent mails to customer supper, card services head service and now nodal officer.
I have not yet received any reply from the first 3. I hope the nodal officer does something.
The bank needs to strengthen its system and not let the credit card details get stolen from thoer system rather than blaming the innocent customers for their mistake
Thanks & regards
Nitesh
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