[Resolved]  Standard Chartered Bank — Fraudulent transaction complaint with SC credit card on 16th April 2020

On 16.04.2020 four transactions were attempted in my credit card at about 3.24 P.M. Of which the following transaction went through without my knowledge. Other three transactions were declined by my Banker but they approved one transaction mentioned below wrongly.
Transaction Date Merchant Name Amount
16/04/2020 REGALO GIFTCARD ENTERPR VAS 45, 000.00
While i am staying in Bangalore the IP transaction shared by bank points to Jamshedpur. Those were the lock down days and I was in Bangalore all the year.
Card details or One Time Password (OPT) were not given by me to complete the above said transaction. I have been using this Standard Chartered credit card since 2014, never shared my card details with any one and never had any issues in my credit card transactions earlier

The transaction details was noticed by me in my mobile on 16th April 2020 late evening, as such I called up the Standard Chartered Bank telephone officer on 17th April 2020 and I was informed that no such transaction had happened and the card was blocked. I was informed to call upon after three days. I was also informed by the telephone officer that I need not worry as it is fraudulent transaction and the amount debited would be credited back to my account. I had paid all the remaining dues on credit card purchase immediately.
Once the said fraudulent transaction for an amount of INR 45, 000/- was showing up in my as charge in credit card account, I disputed the transaction and had interaction with the telephone officer and registered complaint immediately .

Since May 20th 2020 onwards I have been receiving torcher calls and threating calls from collection department of the bank. I did explain them that the discussions are going on regarding the disputed transactions, but they are not ready to listen to my points. For your information there is no default in my credit history earlier at all not just with this Bank but with other Banks as well.

Still Standard charted has been adding interest to this amount and have been threating and playing with my CIBIL score as on today January 2022.

As per the statement given by the Bank, the IP used for the transaction is 27.61.90.76, which belongs to Jamshedpur 831001, Jharkhand, India. On this date, I was in Bangalore. I am very much residing in Bangalore and due to COVID restrictions then, I was always working from home. The day prior to the fraudulent transaction I had swiped my card physically for INR 6123/- in a supermarket nearby my residence. The IP address mentioned in the transaction location can also be tracked by Bank and compared with my earlier transaction IP, as I have already disputed the transaction.

To my surprise I found similar type of blogs in

https://cardinfo.in/how-to-handle-unauthorized-fraudulent-transaction-on-credit-...⇄

Blog by Mr. Viswanath Bhamidimarri

I have been receiving threating calls on repayment inspite of the mistake from their side.

These kind of MNC should not be allowed to function as I feel that they have been selling customer information as this is similar kind of transaction that has been reported by many customer in above blogs.