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Standard Chartered Bank — Incorrect credit card charges as late fee

I have been using standard chartered credit card for more than 7 years and was happy with the service untill last couple of months.
1. They shipped a new card (Digismart)
2. Although, continues charging late fees for landmark card (Xxx6576).

- customer care phone numbers published on stan chart website are throwing "invalid number" message. (If this is due to covid situation - they should have also stopped the incorrect late fee billing)
- email posted from their website portals are never responded.

This is my last attempt in the hope to get things corrected. If not, this is going to be my last
Incorrect credit card charges as late fee

Complaint Status

[May 19, 2020] Standard Chartered Bank customer support has been notified about the posted complaint.
Verified Support
Standard Chartered Bank Customer Care's response May 29, 2020 Dear Customer,

Thank you for writing to us and giving us an opportunity to help you.

This is with reference to your e-mail dated 23 May 2020 addressed to Consumer Complaint with regard to your card account.

We note that you have not mentioned your card account number in your query. We regret to inform you that in absence of your credit card number we are unable to verify your account to enable us to resolve your concerns.

We request you to write to us @ head.[protected] with your complete card number along with your query from registered mail id to enable us resolve your concerns.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Nandhini N
From the office of Head Customer Service
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    Standard Chartered Bank Phone
    +91 11 3940 4444
    +91 11 3394 0444
    Standard Chartered Bank Address
    19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
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