Standard Chartered Bank — Incorrect credit card charges as late fee

Standard Chartered Bank Customer Care's response May 29, 2020 Dear Customer,

Thank you for writing to us and giving us an opportunity to help you.

This is with reference to your e-mail dated 23 May 2020 addressed to Consumer Complaint with regard to your card account.

We note that you have not mentioned your card account number in your query. We regret to inform you that in absence of your credit card number we are unable to verify your account to enable us to resolve your concerns.

We request you to write to us @ head.[protected]@sc.com with your complete card number along with your query from registered mail id to enable us resolve your concerns.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Nandhini N
From the office of Head Customer Service