Standard Chartered Bank — Individual account misrepresentation

Address:

R.S Puram. Coimbatore 641002

Mallika Swaminathan My Account in this Bank is AXCESS plus .
It is individual. But my fds are not reflected in my account.

My mother account Mrs. Annapurni’s Swaminathan is 2 in 1 account.
Individual account. With Mallika Swaminathan assignee as former is 92 years old..
But her 2 in 1 Accountis projected as Esaver. And her fds are not reflected either.
The bank has linked the two accounts and hence suppressed the online account
Fixed deposit visibility. How can I resolve this issue and my fds are not drawing any interests.