Standard Chartered Bank — Irritating customer service

Address:

Bangalore, Karnataka

I have taken a personal loan with standard bank by May 2012. The tenure is for 5 years. I was told to sign in the agreement after getting the loan approval. But there were few things wrong than I committed. So the representative had to correct them in font of me and got extra signs for corrections. When I get the agreement copy after loan amount was disbursed, I was shocked. Since they got the sign for corrections, they changed few other things without my notice. I had to fight for that and finally, I was promised that the pre-closing charge will be 2.5% when I go for pre-closure. This pre-closure rate of 2.5% approval happened after a year. I moved to USA by November 2013 and sent mail to the bank regarding the pre-closure on April 4th 2014. I had clearly mentioned that I am in USA, send me the pre-closure letter to my email id. Also sent the pre-closure charge 2.5% approval letter. I got a reply in 2 days that they will confirm the pre-closure rate of 2.5% and will revert me before April 15th, No reply till April 15th. After sending many mails at frequent interval, got a pre-closing quote on May 10th with the pre-closing charge of 5.62%. I was shocked. Again I had to communicate the story.Finally got a letter on May17th with the correct pre-closing charge. Since I did not get the letter in time, I did not pay the email for May month EMI and was demanding them that, since its a mistake from your side, you need to reverse the interest rate for the may month. They again took a month and telling now( June 2014) that they will reverse the pre-closing charge for the May month, but not for the June month. They dragged the time so far. If they would have sent the correct letter by April 10th, I would have closed the loan properly in 2 days. They are dragging the time and asking me to pay the interest till date. Since I am highly depressed on this, I am not going to pay further emi or close the loan untill they reverse the interest from April 15th and will not pay event the pre-closing charge of 2.5% since they wasted my time so far. I am fine even they go to court and I am sure I will win since I have all the proofs.