Standard Chartered Bank — late payment charges

Address:

560045

Hi,
I am an SCB customer for more than 10 years. I have been paying my bills regularly. I have not done late payment many times. This time, I got confused about the dates and missed by a day. In fact, the due date for every cycle is around 18th of every month. But the due date was mentioned as 16th for the month of June-2018, which I paid it on 17th-June-2018.

I called the customer care to roll back the late payment fee. But I didn't get any positive response from SCB. As a regular customer, SCB could have waived the late payment fees.

No Late Payment Fees on Credit Cards Till 3 Days After Due Date
https://www.ndtv.com/business/rbi-tightens-norms-for-credit-card-billing-782231
As per RBI, late payment only after 3 days can be charged.

So please consider this complaint and do the needful.